Frequently Asked Questions
Frequently Asked Questions
HOW MUCH DO YOUR BRIDAL GOWNS COST?
Our regular-priced gowns range from $650-$2800. We also have sale and clearance gowns priced below $500. Please do not assume that a lower price is indicative of the dress quality at the Finery. Our buying team works hard to find high-quality dresses at a reasonable price. Keep in mind that the dress price does not include taxes, fees, and alterations. When setting your budget, we recommend including items like shoes, accessories, alterations and undergarments. Be honest and realistic when setting your budget. We value every bride and every budget. We will never try to upsell you a gown that is out of your price range. We also take pride in our relaxed, low-pressure approach to working with our brides.
DO I NEED AN APPOINTMENT TO TRY ON DRESSES?
Yes. You will need an appointment to try on dresses. We are not open for walk-ins. We have found that walk-in traffic interrupts the special experience with brides who have booked an appointment. Likewise, we are able to keep our inventory in pristine condition by opening exclusively by appointment. If you know that you desire a Saturday or Sweet Sunday appointment, you should book it as soon as possible as Saturday appointments fill quickly. We are often times able to schedule your appointment same-day if you call us in the morning. This is especially true during weekdays.
DO YOU HAVE DRESSES TO PURCHASE OFF THE RACK?
Yes. Most of our gowns are custom ordered and require a 3-6 month lead time. However, we do have "quick ship" gowns (2-4 week delivery), and dresses that can be purchased off- the-rack. We protect our merchandise with careful handling. Therefore, many of our off-the-rack dresses are in new condition. We host quarterly sample sales to make room for the latest and greatest bridal designs. Purchasing quick-ship, samples, or off -the-rack dresses are great last-minute options that can save you money.
WHAT SIZE ARE YOUR SAMPLE GOWNS?
Our sample dresses are available in a variety of sizes, from 4 to 20. The majority of our sample dresses are sized 8-14. We are able to order many of our dresses in plus sizes. Sample gowns will rarely be a perfect fit, but we are experts at manipulating the gown to give you a good idea of how it will fit when it's made in your own size.
DO YOU SELL BRIDESMAIDS, PROM, OR MOTHER DRESSES?
We are 100% "Team Bride" at the Finery. We do NOT sell bridesmaids, prom, flower girls, or mother dresses. However, our in-house designer can help you with custom-designed bridesmaids or mother's dresses if your timeline and budget permits.
DO YOU OFFER CUSTOMIZED DRESSES?
YES! If you desire a custom look for your wedding ensemble, we can help you with that. Our boutique owner is also an experienced designer with access to her own production team. She is happy to liaise with brides to help them achieve their vision of the perfect custom wedding dress. There is a big difference between a sales associate and a true bridal stylist or bridal consultant. At the Finery, brides receive personalized attention from a bridal stylist or consultant. If we do not have what you are looking for within our boutique, we can help you find it or create it.
WHEN SHOULD I START WEDDING DRESS SHOPPING?
While every situation is different, we recommend beginning your gown search 8-12 months in advance of your wedding date. Wedding dresses are made to order, usually overseas, and take months to create. You will also need to factor in enough time for alterations and obtaining accessories. Don't worry if you do not have 8 -12 months lead time. We have styled many brides with only 2-3 months lead time or less.
WHEN IS IT CONSIDERED TOO EARLY TO BEGIN DRESS SHOPPING?
We don't recommend starting your in-store shopping journey more than 12 months in advance unless you have confirmed your venue and are ready to make a purchase. If you are not ready to purchase a dress, and your wedding is significantly more than 12 months away, you can begin your preliminary search online. Use this time to gather ideas, plan your budget, and think about what type/style wedding you desire. There is always the risk of falling in love with a dress the minute you try it on. If you fall in love with one dress, or several dresses that you are not ready to purchase, the experience can become difficult for many reasons. Also keep in mind that weekends are hectic in the bridal shop world. If you are not a serious shopper, or nowhere near ready to make a purchase, consider browsing during the week. This way, you are extending the courtesy of not taking an appointment slot that could have gone to a bride who has a shorter timeline and is ready to purchase.
DO YOU OFFER REFUNDS OR CANCELLATIONS?
All sales are final. We regretfully do not accept returns or issue refunds for any reason; this includes the deposit paid if a bride decides not to pursue the dress, wedding, and/or dissolve the purchase agreement. We encourage brides who have a change of mind or circumstance to utilize one of the many online resources to re-sell or donate their dress.
WHO SHOULD I BRING TO MY APPOINTMENT?
Wedding dress shopping is exciting; but, it can become overwhelming and stressful when a bride is considering the opinions of too many people. We suggest bringing those whose opinions matter most to you; and, those who you can’t imagine saying yes without. Because this is such an important moment in your wedding planning process, we recommend bringing those who you know will be 100% focused on helping you make your decision.
Like many area bridal shops, we try to limit the number of guests to 4 on Saturdays. This is largely due to space, safety, and time constraints. If you have a larger group and Saturday is the only day that you have available, please give us a call and we will see if we can work something out. Because we like to thoroughly clean in between appointments, we try to take larger Saturday groups later in the afternoon as opposed to morning or mid-day appointments. We also have options for you to book private, catered appointments on Sundays and weekdays. Please give us a call for more information.
The health of our customers and staff is of utmost importance to us. If any of your guests is experiencing cold, COVID, or flu symptoms, we respectfully ask that they do not come to the appointment, or that you reschedule your appointment.
BRINGING CHILDREN TO YOUR APPOINTMENT
We all love kids at the Finery. However, due to the fragility of our merchandise, and to ensure that all of our guests have a relaxed, comfortable experience, we kindly ask that you do not bring children under the age of 10 to your appointment. If necessary, we do make exceptions for nursing infants.
HOW SHOULD I PREPARE FOR MY APPOINTMENT?
We encourage you to browse our designer websites, Instagram, and Pinterest pages. You may send us inspiration photos prior to your appointment. After you have browsed and selected gowns to try on, we will also pull dresses for you from our inventory. The better we’re prepared, the better we’ll be able to help you select styles. It is helpful to wear undergarments of similar styles that you will wear on your wedding day. You may also bring shoes of similar heel height that you plan to wear on your wedding day. We recommend wearing minimal makeup.
To keep our gowns in pristine condition, brides who are wearing heavy makeup may be asked to wear a disposable face guard (we provide these) when putting our dresses on and taking them off. Likewise, for the comfort of our customers and staff with allergies, it is with kindness that we ask you not to wear heavy perfumes; and, if you or someone in your group is a smoker, please refrain from smoking immediately before your appointment. We do not provide strapless bras as the majority of our wedding gowns have built-in bras or bust pads. We do provide petticoats for ballgowns. Your bridal stylist will be in the fitting room with you and will assist you in trying on our dresses. We have clean robes to wear in between dress changes if needed.