We are an appointment-only boutique, and appointments are required for brides wanting to try on dresses. Same-day appointments are sometimes available.  Please submit an appointment request form, then give us a call if you are trying to schedule a same-day appointment. 

 

Please observe our store hours, (especially during the winter season) and complete the form to request an appointment date & time.  You will be contacted by a customer service representative via email (or phone if we have questions) to confirm your appointment. Your appointment is NOT confirmed until you have received an e-mail confirmation. We try to answer all appointment requests within 24 business hours.  Check your spam folder if it has been more than 24 hours and you have not received a response from us. 

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Guests

Respectfully, to provide a pleasant shopping experience for everyone, we can comfortably accommodate up to 4 guests per bride on Saturdays.   If you would like to bring more guests, please consider booking a Sweet Sunday or weekday appointment; or, contact us in advance to see if special arrangements can be made.  We can sometimes allow more guests towards the end of the day (3:30-4:30 appointments).  We all love kids at the Finery.  However, due to the fragility of our merchandise, and to ensure that all of our guests have a pleasant, comfortable experience, we kindly ask that you do not bring children under the age of 10 to your appointment. 

 

Cancelling Appointments

Please reschedule or cancel your appointment at least 24 hours in advance to allow brides on the wait list the opportunity to shop for their dress. We understand that this is not always possible in the event that an illness occurs on the day of your appointment, or you find your perfect dress elsewhere.  We still kindly ask that you call us to cancel your appointment even if it is on the same day.  We truly appreciate this courtesy.

 

Early Arrivals

Because we assign each bride her own consultant and fitting room, arriving very early (especially on Saturdays and with large groups) usually means that you will be disrupting another bride's appointment, or, our staff lunch/break schedule.  We kindly ask that you do not arrive more than 5 minutes early for your appointment.  If you are running significantly early, please feel free to give us a call to see if we can accommodate you and your guests earlier than your scheduled time.   If we are not able to accommodate your early arrival, there are shops and eateries in the area that would welcome your visit.  

 

No-Show/No-Call Appointments 

No-show appointments not only negatively impacts small businesses (especially bridal shops), but also hurts consumers.  Bridal shops are often forced to charge appointment deposits, or, increase their prices to recover the revenue loss of no-show appointments.   It is for this reason that we do not reschedule no-show/no-call appointments.  However, brides who no-show/no-call are welcome to call and try to obtain a same-day appointment.   

 

Prep​aring For Your Appointment

We encourage you to browse our designer websites, Instagram, and Pinterest pages. You may send us inspiration photos prior to your appointment. We will be pulling dresses for you from our inventory so the better we’re prepared, the better we’ll be able to help you select styles. It is helpful to wear undergarments of similar styles that you will wear on your wedding day.

 

To keep our gowns in pristine condition, brides who are wearing heavy makeup may be asked to wear a disposable face guard (we provide these) when putting our dresses on and taking them off. Likewise, for the comfort of our customers and staff with allergies, it is with kindness that we ask you not to wear heavy perfumes; and, if you are a smoker, please refrain from smoking immediately before your appointment. We do not provide strapless bras as the majority of our wedding gowns have built-in bras or bust pads. Your bridal stylist will be in your suite with you; and, will assist you in trying on our dresses.